The Role of the Customer Service Essay Example | Topics and Well Written Essays - 2000 words

The Role of the Customer Service - Essay Example The customer service in all organizations should ensure that the customers of the organization are fully satisfied. In case the service does not meet the customer’s expectation, the customer service person should let the management know to ensure that next time, the customer will be satisfied. The importance or the need of a customer service varies by the product or service given by the organization or it evens depend on the customer or the industry. The employees who work as the customer service should be ready to adjust to each and every customer of the organization. Introduction As mentioned above, the customer service refers to the way that the customers of an organization are provided by the products that they require either before they buy, during the buying process and even after the buying process. With a customer service, an organization is able to generate a lot of revenue and income from the customers. There are other various reasons why many organizations have cust omer service. There are many organizations which take the customer service as a part of their systematic improvement since they realize the much improvement that it brings to the organization. Through customer service, many perceptions of the customers can be changed about the organization and this would lead to increase in sales. The paper provides a critical discussion and evaluating the customer service by the organization. ... Current Customer Service and Expectations In the organization, one of the customer service given to the customers is the customer service. This is where the customer service attendants assist the customers in making the correct use of the products that they buy from the organization. With this, they help the customers to be cost effective in the usage of the product. The customer support service include giving the customer advice on the installation, how to maintain and also training the customer on the usage and disposal of the product once not in use http://businesscasestudies.co.uk/business-theory/operations/the-importance-of-customer-service . Since the organization also deals with technology products, the customer service agents also give technical support to the customers on how to operate the mechanical and software products that they buy from the organization. The organization has realized that the customer service is an important factor in the marketing mix for both the serv ices and the products. This is because high quality customer service assists the entire organization in creating loyalty with their customers. The organization has realized that many customers are not only concerned about the product that they buy from the organization but also the service that they get from the time they enter the organization to the time that they leave and also about how they complaints about the faults of the products are addressed (Turban 2002). It is true that the customer service bridge the gap between the company and the customers who are buying from the organization. It’s every customer’s expectation that the customer service in the organization is efficient,

Service Quality and Customer Satisfaction in University of East London Essay

Service Quality and Customer Satisfaction in University of East London Academic Libraries in Docland Campus - Essay Example The campus must try to perceive the expectations of the customer for the internet services, to provide the best service. East London Academic Libraries in Docland Campus is one of the famous libraries on U K. Various types of services are provided by this university to people who need it. Also, this library has sophisticated, modern outlook. This library consists of almost 1250 internet hubs for the use of the learners. An individual, group or business firm that has direct or indirect share in a business for the reason that it can influence or be influenced by the business actions, aims and rules. Key stakeholders in a trade business consist of creditors, consumers, administrators, workers, government, proprietors, dealers, unions, and the society from which the industry draws its resources. â€Å"Some are in labs, others in resource centres. The uni accommodation is nearly all served by wired connections to the uni network too - be careful to see if the rest is able to have any int ernet connection. You'd think it should, but the comments on the unis website make you wonder... Many of the facilities are accessible 24 hours a day. Others will shut at 9pm and may not be available all day if the room is used as a classroom. Teaching rooms across campus have Concepts and Evaluation of the quality of the customer service of the internet service: Customer satisfaction of consumers of Costco Wholesale Corporation helps to assess how goods offered by the Costco wholesale corporation meet the expectations of the client. This element is required to be properly monitored and translated into a number of assessable parameters. In the modern day, customer satisfaction for business organisations has developed its significance. The customer satisfaction for the services provided by the University of East London Academic Libraries in Docland Campus may decrease if the campus fails to meet the expectations of the customer. Good customer service helps to increase the customer lo yalty towards the products. So that before offering products, the organization can identify the requirement of the consumer regarding the product. The campus of East London is one of the flourishing modern campuses, which is progressively more popular for superiority in both education and study. This university is ranked as the No 1 campus in the United Kingdom. One of the recent campus enlargement plans is the Internet service or Information technology suits. A service blueprint of the University East London Academic Libraries in Docland Campus is a graphical or illustrational demonstration of the procedure engaged in offering a service. The function of the service blueprint is to offer an understanding of the various service procedures to the populace engaged in offering these services. It is also a practical instrument for assessing the efficiency of obtainable service procedures and designing such innovative or superior procedures. â€Å"Computing and multimedia facilities are available for general use, along with specialist subject-specific facilities in our academic schools. Free wi-fi internet access Over 1,500 networked computers providing free email and internet access, software including MS Office, specialist learning and teaching packages, and statistical